Thank you for shopping with us. This shipping and delivery policy outlines the terms and conditions related to the shipment and delivery of products purchased through our online store. We sell both physical and digital products. Please read the following information carefully.

All orders are processed within one to two business days, excluding weekends and public holidays, after receiving full payment and order confirmation. Once your order has been processed and shipped, you will receive an email confirmation with tracking information if applicable.

For physical products, we offer standard shipping with delivery within five to seven business days, express shipping with delivery within two to four business days, and international shipping with delivery typically within seven to fourteen business days depending on the destination and customs procedures. These timeframes are estimates and may vary due to external factors such as weather conditions, courier delays, or customs clearance.

Shipping charges are calculated at checkout based on your order value, shipping method, and delivery location. Occasionally, we offer free shipping promotions which will be clearly displayed on our homepage or promotional banners.

We currently ship to addresses within our home country only. We do not ship to post office boxes, military addresses, or locations restricted by local postal services.

Once your order has been shipped, a tracking number will be sent to your registered email address. This tracking number can be used to monitor the status of your delivery through the courier's website. If you do not receive a tracking number within two business days of placing your order, please contact our customer support.

If your package is delayed, lost, or arrives damaged, please contact us within five business days of the expected delivery date. If a shipment is returned to us due to an incorrect delivery address provided by the customer, we may charge an additional fee for reshipment.

For digital products, once your payment is confirmed, you will receive an email containing a download link. This email is usually sent within a few minutes but may take up to one hour in rare cases. If you do not receive the download email, please check your spam or junk folder before contacting support. Digital products are not shipped physically and are not subject to any shipping fees. Please ensure that your email address is entered correctly at checkout to avoid delays in receiving your download link.

If you encounter any issues with downloading or accessing a digital product, contact us for assistance.

For all inquiries related to shipping or delivery, please reach out to us by email at info@winnfantasy.com.